As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: this Hotel Receptionist Training course will help you to learn or develop these skills.

As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Switchboard Operator or Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, Switchboard and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Course objectives:

  • Customer service
  • Telephone handling
  • Switchboard use
  • Database management
  • Bookings/reservations
  • IT skills including Microsoft Word and Excel
  • How to arrange and organise meeting rooms and accommodation

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

 Who is it for:

This course would be suitable for:

  • Those seeking work as a Receptionist within the hotel/hospitality industry
  • A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
  • An experienced Receptionist who wishes to improve existing skills

Entry Requirements:

  • This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course

Course structure

The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.

Assessment and qualification

There will be a final, multiple-choice test at the end of your course, which is marked immediately and automatically so that you will instantly know your result. Students who pass the course will receive a Certificate in Hotel Receptionist Training delivered by recognised course provider Global Edulink.

Career Path:

This course would benefit the following careers:

  • Hotel Receptionist
  • Front Desk Supervisor
  • Front Desk Manager

Course Curriculum

Download Material
1: Professional Receptionist Training Course Objectives
2: The 90: 90 Principle To Create A Powerful First Impression
3: Hot Telephone Tips
4: Get The Facts- Ask The Right Questions
4: Get The Facts- Ask The Right Questions
5: Discuss Solutions- Learning To Listen
6: Dealing With Difficult Customers
7: Practice Good Telephone Skills
8: Managing Database And Company Files
9: Booking Or Reservation Procedure
10: Deal Effectively With Security And Safety Issues
11: Successful Meetings & Minutes
12: Meeting Arrangements
13: Arranging Business Travel And Accommodation
14: Email Tutorial
15: How To Use Social Media To Promote Your Company
16 Minute Taking
17: Microsoft Excel Tutorial
18: MS PowerPoint Tips
19: MS Word Tips & Tricks
Mock Exam
Final Exam

What Will I Learn?

Course objectives:

  • Customer service
  • Telephone handling
  • Switchboard use
  • Database management
  • Bookings/reservations
  • IT skills including Microsoft Word and Excel
  • How to arrange and organise meeting rooms and accommodation

Requirements

  • This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course

Exam & Certification

There will be a final, multiple-choice test at the end of your course, which is marked immediately and automatically so that you will instantly know your result. Students who pass the course will receive a Certificate in Hotel Receptionist Training delivered by recognised course provider Global Edulink.

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